Terms & Conditions

• You can also place your order by sending a Msg  on our WhatsApp.

• If you would like to change any color in your order, please feel free to message us, and we will happily accommodate your request.

• Certain products are available in stock, while others will be made to order.

• Ready-stock orders will be delivered within 2–5 business days. Custom and made-to-order items will take 15–30 working days to be manufactured and delivered.

• For overseas orders, full payment in advance is required.

• For ready-stock orders within Pakistan, the full payment is collected in cash on delivery.

• For custom and made-to-order orders within Pakistan, a 20% advance is required before production. The remaining 80% is collected in cash on delivery.

“If You’re Not Happy, We’re Not Happy.”

At JBS, we prioritize your satisfaction and strive to ensure that you receive only the highest quality products. In the rare instance that the product you receive does not meet your standards or sustains damage during shipment, we are committed to promptly resolving the issue.

Our commitment to customer satisfaction includes the following steps:

1. Fix or Exchange: JBS will either repair the damaged product or replace it with a new one upon receipt of the damaged item.

2. Customer Reshipment: Customers are responsible for resending the parcel via any courier service to the designated JBS address.

Please adhere to the following guidelines for a smooth return process:

• Notify Us Promptly: Kindly inform us of any issues within 24 hours of receiving your order.

• Refund Eligibility: If a refund is approved, shipping charges, taxes and a 20% service charge are non-refundable. The remaining eligible amount will be refunded.

• Refund Timing: Refunds are issued within 10–15 days after JBS receives and inspects the returned parcel.

Please note that the following conditions apply:

• Bulk & Customized Orders: Unfortunately, we are unable to offer refunds or exchanges for bulk and customized orders.

We appreciate your cooperation and understanding of these policies. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team.

Thank you for choosing (JBS)

Overseas Orders Delivered to a Relative in Pakistan

If an overseas customer places an order and requests delivery to a relative, friend, or any other person in Pakistan, that person will be considered an authorized receiver only.

Any return, exchange, complaint, or refund request must be confirmed directly by the original overseas buyer who placed the order.

If there is any genuine issue with the product, clear photos and/or an unboxing video may be required for verification before a return or exchange is approved.

Returns based solely on the receiver’s personal preference, change of mind, or opinion may not be accepted without confirmation from the original buyer.

Where a refund is approved, it will be issued only to the original buyer or original payment source.

This policy is designed to protect both the customer and JBS Jewelry from misunderstandings or unauthorized return requests.

Thank you for choosing (JBS)